Business Analyst/Technology Training Specialist

THE CHILDREN'S MUSEUM OF INDIANAPOLIS

Business Analyst/Technology Training Specialist

To apply: Please fill out an online application at www.ChildrensMuseum.org.

REPORTS TO:          Chief Technology Officer

OVERVIEW:

This position, with the CTO, is responsible for advancing The Children’s Museum of Indianapolis through the efficient and effective use of computer applications.  Responsible for leading internal clients in defining technology opportunities and needs and will function as the project leader in locating, selecting, and implementing technology solutions.  The position is responsible for training users to effectively use technology to meet their business needs and providing client support for museum application computer systems.  Acts as the primary contact for interfacing between the users of the systems and outside support vendors and inside technical resources.  The position implements vendor-developed application patches and software installs and upgrades as necessary.

 With the CTO, responsible for advancing the collective technology expertise of the museum staff, volunteers, and Board through technology training.

 The position will be a member of the IIT management team and will contribute to the museum technology vision and long-range and annual technology plans. 

 ESSENTIAL RESPONSIBILITIES:

1. Responsible for possessing expertise in the functionality and operation of the application software and knowledge of the underlying data structures.  Generates end-user reports as necessary, assists clients who elect to generate end-user reports, and interfaces with outside resources to generate reports.
2. Responsible for possessing expertise in learning and teaching as it relates to training adults to use technology effectively in the workplace. 
3. Works with the CTO to advance the collective technology expertise of the museum staff, volunteers, and Board through technology training. Responsible for creating the annual technology training plan and will conduct group technology training sessions and individual training sessions.  The training will include application, end-user computing, and general technology literacy training.   
4. With the CTO, assists with the development and implementation of departmental  technology business continuity plans that support the comprehensive museum plans.                                                                                                                   
5. Track, report, and attain excellence in a variety of key indicators of success and metric categories focusing on user satisfaction:  the number, depth, and breadth of technology training sessions, the staff and volunteer satisfaction with technology professional development, the effectiveness of business applications in performing museum business, and the staff satisfaction with museum business applications. 
6. Display outstanding customer service and patience with museum staff and volunteers with varying degrees of technical skills. 
7. Lead clients in defining technology opportunities and needs and function as the project leader in locating, selecting, and implementing technology solutions. 
8. Provide client support for museum application computer systems.  Interface between the users of the systems and outside support vendors and inside technical resources.   
9. Implement vendor-developed application patches and software installs and upgrades as necessary.
10. Gain and utilize expertise in the functionality and operation of the application software and knowledge of the underlying data structures.  Generate end-user reports as necessary, assist clients who elect to generate end-user reports, and interface with outside resources to generate reports.

 REQUIREMENTS:

1. Bachelor degree in Computer Technology, Computer Science, or a related field. Masters degree preferred.
2. Five years experience in providing application client support in a primarily proprietary application environment.
3. A minimum of five years experience in leading projects to meet the technical needs of organizations and clients.
4. Demonstrated success in providing formal and informal technology training and in analyzing business needs and performing cost/benefit analyses.
5. Experience in report generation software such as Crystal Reports. 
6. Experience in data warehousing technologies, SQL, and Access preferred. 
7. Experience with Blackbaud products (Raiser’s Edge, Patron Edge, Patron Edge Online, Financial Edge) preferred.
8. Must have the ability to display patience when dealing with staff members with varying degrees of technical ability.
9. Requires appreciation and respect for confidentiality of information.
10. Must have excellent oral and written communication skills.
11. Must have excellent problem solving, logic, and collaboration skills.

 ADA REQUIREMENTS:

1. Must be able to review detailed billings/proposals/contracts and heavily view computer monitor screen; make individual/museum and/or public presentations.  Must be able to operate handheld PDA, electronic devices and social media applications.
2. Must be able to handle communications by telephone contact, one-on-one conversations and public presentations.
3. Required to be able to handle heavy communications by telephone contact, one-on-one conversations and public presentations.
4. Must be able to handle heavy keyboard and calculator use and heavy paperwork processing.
5. Requires the ability to negotiate national and regional air and vehicular travel; must be able to sit or stand for extended periods of time.